Dog Training Policy – Terms and Conditions
The Client agrees to pay Pippin Pets Dog Training the fee before the start of the Training Period.
The Training Period starts the day we carry out the first online support session, not when the fee was paid (which will be earlier than the first session).
The fee is non-refundable from 7 days before the first session date that was initially booked (subsequent date changes do not alter this). Refunds are not given for cancellations within the 7 day period.
We will only cover separation anxiety training in this contract. Any other issues or problems with your dog will be worked on in additional sessions at our hourly 121 rate, or we will refer you to a specialist in those other areas where you need help.
The training period is determined by the package you purchased (4 or 8 week plan). The initial package is the minimum number of consecutive weeks. If you are going to be away for more than 2 days, please can you let us know beforehand – this training does not work if it’s not done regularly and we want you to get the best benefit.
Our goal is for you to see value in those first four/eight weeks. If you decide you need continuing support, we won’t need a new contract for that. Just ping us and we’ll log an extra four weeks at a time. You can elect to continue on a monthly basis, and we offer intensive or lighter touch monthly plans.
During the training, we insist you take up to 2 days off a week from training, as breaks can be good for both you and your dog.
Absence Management – we strongly recommend that your dog is never left alone other than during our specified absence rehearsals during the Training Period. If you don’t manage the home alone times, you will not make much progress with the training and can make your dog more anxious. If you leave your dog longer than they can cope with then all progress will be lost. We don’t want than to happen.
If you cannot make an appointment – do give us more than 24 hours notice so we can refill your slot. If you cancel with less than 24 hours notice, then that session will still be logged and cannot be rebooked.
If either you or us are going to be away for any period of time during the Training Period, we will give you lots of notice and expect the same back. We may extend the Training Period accordingly.
If the training is not working – this may be that there are serious medical/aggression issues with your dog, or you have not stuck to the training plan. In that case, we may terminate the contract.
You have the right to cancel too – we hope not as we want your dog to improve as much as you do. But once you have started the Training Period, there are no refunds. Confidentiality will still apply.
To make the training work, you may need to purchase some equipment such as cameras to view the dog remotely. We do not provide this, but can answer questions.
At the end of the Training Period or at the end of any monthly extensions to the support, then access to the Training App will cease.
Legal small print – important!
Trainer may require information regarding Client’s home and home environment, including but not limited to access to webcams or other cameras, video, passwords, or other security information. Cameras will only be accessed during scheduled and/or agreed upon times and unless otherwise agreed to in advance and in writing by the Client, Trainer will not, except as required by law or court order, use the Client’s personal information for any purpose whatsoever other than the performance of the services or disclose Client’s personal information to any third party.
Client will indemnify and hold Trainer its employee(s), or agent(s) harmless from any and all claims, liability, damage, loss, or expenses arising out of any injury to any person or to any person’s property by Client’s dog while the dog is under Trainer’s care and/or under Client’s own care as a result of following training instructions. Trainer has advised Client of and Client understands the inherent risks in owning a dog, including but not limited to the risk of damage to personal property, self-injurious behavior and conduct which could result in complaints from others.
All materials shared with the Client, including but not limited to videos, emails, spreadsheets, and graphics are proprietary, created for the specific individual use of the Client, and cannot be shared with others without prior written consent of Trainer.
USE OF RECORDED TRAINING SESSIONS
Trainer reserves the right to record online separation anxiety sessions, which Trainer may use for educational purposes to assist in separation anxiety training only.
GOVERNING LAW AND DISPUTE RESOLUTION
It is the intention of the Parties to this Agreement that this Agreement and the performance under this Agreement, and all suits and special proceedings under this Agreement, be construed in accordance with and governed, to the exclusion of the law of any other forum, by the laws of Alberta, without regard to the jurisdiction in which any action or special proceeding may be instituted.
This Agreement constitutes the entire agreement of the Parties on the subject hereof and supersedes all prior understandings and instruments on such subject. This Agreement may not be modified other than by a written instrument executed by duly authorized representatives of the Parties.
No waiver of any provision of this Agreement shall constitute a waiver of any other provision(s) or of the same provision on another occasion. Failure of either Party to enforce any provision of this Agreement shall not constitute a waiver of such provision or any other provision(s) of this Agreement.
Should any provision of this Agreement be held by a court of competent jurisdiction to be illegal, invalid or unenforceable, such provision may be modified by such court in compliance with the law giving effect to the intent of the Parties and enforced as modified.
All other terms and conditions of this Agreement shall remain in full force and effect and shall be construed in accordance with the modified provision.
CLIENT HAS BEEN ADVISED AND UNDERSTANDS THAT THE ELIMINATION OR MODIFICATION OF BEHAVIORS IS NOT GUARANTEED. THE ONLY GUARANTEE THAT HAS BEEN OFFERED IS THAT TRAINER WILL DO HIS/HER ABSOLUTE BEST TO HELP SUPPORT THE CLIENT. CLIENT ACKNOWLEDGES THAT DOG TRAINING WILL NOT PROVIDE EXACT RESULTS AND THAT FAILURE TO FOLLOW THE PROFESSIONAL ADVICE GIVEN TO THEM BY TRAINER MAY RESULT IN AN ESCALATION OF BEHAVIOR AND TRAINING ISSUES. ADDITIONALLY, THE CLIENT IS FULLY AWARE THAT THE TRAINER IS NOT A VETERINARIAN OR MEDICAL PROFESSIONAL AND DOES NOT DIAGNOSE OR TREAT MEDICAL CONDITIONS, DOES NOT RECOMMEND TREATMENTS, MEDICATIONS, OR NUTRITION.